Privacy Policy – My Lasting Legacy

Last updated: April 2026

1. Who We Are

My Lasting Legacy Ltd (“we”, “us”, “our”) is a company registered in England and Wales. We provide an online Will writing service at mylastinglegacy.co.uk and wills.mylastinglegacy.co.uk.

We are the data controller for the personal information we collect about you. If you have any questions about how we handle your data, please contact us via our contact page.

2. What Information We Collect

When you use our service, we may collect the following types of personal information:

Identity information — your full name, date of birth, and the names of beneficiaries and executors you include in your Will.
Contact information — your email address and, where provided, your postal address.
Will content — the information you provide when drafting your Will, including details of your assets, wishes, and appointed individuals.
Payment information — we use a third-party payment processor; we do not store your full card details.
Usage data — information about how you use our website, collected through cookies and similar technologies (see section 6 below).

3. How We Use Your Information

We use the information we collect to:

Provide and deliver our Will writing service to you.
Review and process your Will document.
Communicate with you about your order, including sending your completed Will.
Provide customer support.
Store your Will securely if you purchase our storage service.
Comply with our legal obligations.
Improve and develop our service over time.

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

Contract — to fulfil our service agreement with you.
Legitimate interests — to operate and improve our business, provided this does not override your rights.
Legal obligation — where we are required to process your data to comply with the law.
Consent — where you have given us clear consent, such as for optional marketing communications.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

Service providers who help us deliver our service (for example, secure document storage providers and payment processors). These providers are contractually required to protect your data.
Professional advisers such as legal or compliance consultants, where necessary.
Regulatory authorities if required by law.

We will not share your Will content or personal details with third parties for marketing purposes.

6. Cookies

Our website uses cookies to help it function correctly and to understand how visitors use the site. We use:

Essential cookies — necessary for the website to work properly.
Analytics cookies — to understand how people use our site so we can improve it. This data is aggregated and anonymised where possible.

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the site.

7. Data Retention

We retain your personal information for as long as necessary to provide our service and comply with our legal obligations. Will documents held in our storage service are retained for the duration of your subscription plus a period thereafter in accordance with our storage terms. You may request deletion of your data at any time by contacting us.

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request erasure of your personal data (the “right to be forgotten”).
Object to or restrict how we process your data.
Receive your data in a portable format.
Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please get in touch via our contact page. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using our contact form. My Lasting Legacy Ltd operates online only — all enquiries are handled via our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “last updated” date at the top of this page. Continued use of our service after any changes constitutes your acceptance of the updated policy.